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Frequently Asked Questions

How do I book onto a programme?

You have a number of options available for booking onto programme, you can either complete our online booking form or call our offices and our team will be happy to assist you in taking you details over the phone.

What information will I require before booking?

HCT will require for QQI programmes your full name, pps number, your dob to registration you for Certification and a credit/laser or Debit card details. Please note unless selected HCT will not take any money from your account unless you are a no show to a programme.

Why do I need to supply data prior to the programme commencing?

As a QQI centre, we have a policy in place that we require certain learner data prior to the programme commencing. Learner data is needed for QQI certification.

How will I pay for the programme?

You can pay by bank transfer, bank draft or cheque, all information is to be made out to either HCT learning or Hughes Training and send to Unit 2 Purcellsinch, Dublin Road, Kilkenny.

Do you have a payment plan in place?

Yes, HCT has an option for individuals to pay 50%/50%. We will require 50% of the payment 1 week before commencement of programme and 50% half way though.

Is there funding available for training programmes?

EGF Training Grants pay fees for approved courses in private education and training companies. Approved courses lead to recognised qualifications that are relevant to pursuing employment in sectors where there are reasonable chances of getting a job or evidence of skills shortages.

For EGF funding please click on link www.egf.ie/tg

The technical employment support Grant (tesg) is design to assist Employment Service Officers to implement a range of responses to meet the needs of jobseekers. TESG funding is used where the needs cannot be met by FÁS directly or any other state provider, within a reasonable timeframe or at a location convenient to the jobseeker. A budget of up to €500 per person may be made available for this purpose. Please go to your local FAS office and meet with your local employment offer to avail of this funding, please note where programmes are ran for short durations, participants will not have to sign off.

Leader/ Partnerships: The LCDP prioritizes marginalized people and groups within the most disadvantaged communities of places and interest part of the LCDP programme is to Increase access to formal and informal education, recreational and cultural activities and resources and Increase client work readiness and employment prospect. Please contact you local leader partnership for details.

Skillnets has facilitated Companies to improve the range, scope and quality of training and allowed over 300,000 employees to upskill and meet their work related training needs. Skillnets also provide training to job-seekers, who are training with those in employment. By training with those in employment, job-seekers can access networking opportunities and keep up to date with their sector while participating in relevant industry-specific training programmes. Please contact skillnets for more information.

What times do your programmes run from?

All our courses have stated times of 9.30am – 4.30pm this allows for 1 hour for lunch and 2 X 15 min breaks during the day. We require on all our courses 85 % attendance which we monitor regularly. We require on all our 3 day courses 100% attendance. Failure to comply with this may cause denial of the learner’s course.

If for some reason the course is cancelled will I be entitled to a full refund?

Yes, of course. In the unlikely event of a course being cancelled your payment will be refunded in full.

If I have an issue with my programme who do I call?

If you have an issue please do not wait till after the programme has finished to make contact with us. Our training Coordinator will speak with you regarding the issues and depending on the severity of the issue, we may decide to send a new trainer to the programme. We monitor the course while it is running; checking attendance, the tutor, and all QQI requirements are being met.

If I decide I cannot for whatever reason begin or continue with my course will I be entitled to a refund?

No, your fee will not be refunded if it is your decision to discontinue the course. In exceptional circumstances, however, the college will try in so far as possible to accommodate you on the next available course.

Hours of Work

Our opening hours are 9.00 to 5.30 Monday to Friday. To make contact with us outside these hours please email info@hctlearning.ie.

Does HCT have a Safety Statement, What is it?

Hughes Consultancy and Training Health and Safety Statement
It is the policy of Hughes Consultancy and Training to promote high standards of health and safety within the centre and venues of training and to ensure that the Safety, Health and Welfare at Work Act 2005 and its associated legislation are adhered to.

In addition to our commitment to the safety of our staff and students, it is the aim of Hughes Consultancy and Training Ltd, to achieve a working environment, free from work related accidents and ill health.

The Centres duty is to ensure that adequate resources are provided to implement the Health & Safety Policy.

The Management Team will therefore ensure that the following is carried out:
  • Indentifying hazards in the workplace, assessing the risks related to them and implementing appropriate preventative and protective measures
  • Providing and maintaining work equipment
  • Establishing and enforcing safe methods of work
  • Recruiting and appointing personnel who have the skills, abilities and competence, matching with their role and level of responsibility
  • Ensuring that tasks given to employees are within their skills, knowledge and ability to perform
  • Ensuring that technical competence is maintained through the provision of refresher training as appropriate
  • Promoting awareness of health and safety and of good practice through the effective communication or relevant information.
  • Source sufficient funds needed to meet these objectives

What is your data protection Policy?

Data Protection Policy:
It is the policy of HCT to ensure that it is compliant at all times with the 8 legal responsibilities as laid out in the Data Protection Act as follows:
  • Obtain and process the information fairly
  • Keep it only for one or more specified and lawful purposes
  • Process it only in ways compatible with the purposes for which it was given to you initially
  • Keep it safe and secure
  • Keep it accurate and up-to-date
  • Ensure that it is adequate, relevant and not excessive
  • Retain it no longer than is necessary for the specified purpose or purposes
  • Give a copy of his/her personal data to any individual, on request
All members of the Centre are expected to demonstrate their commitment towards a safe and healthy work and study environment by complying with the Centres health and safety policy and associated procedures.

Company Booking or Group Bookings

What is the minimum of participants required for a programme?

We require a min of 12 participants for a programme. The exception is Occupational First aid QQI level 5, where the min is 8 learners and max of 10.

What is the maximum number of participants that you will take on a programme?

We will accommodate groups of up to 15- 20 depending on room size and the project used to meet QQI requirements. Your Trainer will discuss this with you.

What if I don’t have 12 participants for a programme?

You have two options for this. You can either move to day rate.Or your sales rep will network it for you. They will make contact with other supervisors in your area to see if they have any learners for the course.

What is your day rate?

Please call our office for details

Does your Tutor come to us to deliver the programme?

Yes, we have trainers located all over the country and they will come onsite to you.

Is there any written work required on this programme?

Yes, all QQI courses that we offer, require some written work to be submitted, this depends on the QQI level of you course.

Do you supply materials for projects on the programme?

No, our price includes Trainer on site for stated contact days. Trainer meeting with client prior to participant commencing. Course Pack, QQI assignments and QQI certification. All our Tutors will discuss with you your budget for project. We have worked with budgets as low as €100 and as high as €800.

I have a participants that has literacy issues, what provisions do you put in place for this person?

We will need to be aware to this at point of booking. You will receive along with confirmation letter and invoice, a reasonable accommodation request form. You will need to fill this out and send it back to us stating what issues the participants has. We will make the tutor aware of this; we will provide the use of audio/visual equipment, for the learner.

Why does the Trainer have to come and meet with me prior to the programme commencing?

HCT as a QQI Centre, have policies in place that state that, we has the right to make sure that projects completed on the participants are within QQI requirements and to make sure no health and safety breeches are being made.

If I have an issue with my participants who do I call?

If you have an issue please do not wait till after the programme has finished to make contact with us. Our training Coordinator will speak with you regarding the issues and depending on the severity of the issue, we may decide to send a new trainer to the programme. We monitor the course while it is running; checking attendance, the tutor, and all QQI requirements are being met.

If I decide I cannot for whatever reason begin or continue with my course will I be entitled to a refund?

No, your fee will not be refunded if it is your decision to discontinue the course. In exceptional circumstances, however, the college will try in so far as possible to accommodate you on the next available course.

Why do I need to supply data prior to the programme commencing?

As a QQI centre, we have a policy in place that we require certain learner data prior to the programme commencing. Learner data is needed for QQI certification.

One of my learners has cancelled the night before the programme and I have someone to replace. What do I do?

You will need to make contact with us as soon as possible. Admin will arrange to have corrected paper work over to you.

One of my learners has cancelled the night before and I have no one to replace. What do I do?

You will need to make contact with us asap. Depending on the size of the group we may have to divide the total cost by the amount of learners, revert back to day rate or if the total number of the group is above the min required on the programme accounts will issue you with a corrected invoice and new paperwork.

I want more info on a course seen in the brochure where do I get it from?

You can email us direct or you can make contact with your sales rep stated on your brochure.

When do I pay?

Once you receive your invoice, you can process payment. We will require payment 3 weeks after the programme has finished. If it exceeds this time frame, we will be forced to hold back assignments for the stated submission date.

Some of my participants have not finished the programme; do I still have to pay?

Yes you will still have to pay for them. However we will offer that they try and finish the programme at another location, or we will offer the value to be added on to another course, provided that, that course is not falling below the min number of learners required for that programme.

I have some paperwork that needs filling out, who do I give it to?

You can send it directly to our admin section and they will process all paper work provided that your programme has been paid for. Receipts will be issued for all programme paid in full.

I don’t have a venue for the programme what do I do?

You can make contact with your sales rep and they will discuss with you the possibility of moving it to another location.

© HCT Ltd. Progressive, Innovative & Interactive Training 2013