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Administration, Business & Finance

Programme Details
Programme Name
Customer Service QQI Level 5, 5N0972
Programme Code
5N0972
Programme Aim
To provide learners with the opportunity to develop the knowledge, skills and competencies necessary to enable learners to deliver quality customer service in any industry. It is well known that strong customer service pays great dividends to an organisation's long-term stability and growth. Our programme is designed to provide participants with the knowledge and skills required to perform effectively as a representative of an organisation
Duration
6 Days
Credit Value
15 Credits
Progression
Marketing 5M2069
Specific Entry/Access and Exemptions Requirements
Participants applying for this award should hold a level 4 and/or have relevant life and work experience. Applicants will have the opportunity to advise of any special learning requirements on application/registration
Certification
QQI Level 5 in Customer Service
Assessment
50% Collection of Work, 50 % Skills Demonstration
Programme Content
  • Examine the principles of customers service in a range of environment
  • Identity key features of good customer service from first impressions to meeting customers needs
  • Understand consumer legislation and associated regulatory organisations providing customers with protection
  • Be able to demonstrate excellent customer service that will enhance an organisation effectiveness and success
  • Apply and develop your own personal skills, qualities and attitudes to provide outstanding service to customers
  • Be capable of observing customers behaviour and be capable of mirroring to build relationships
  • Be capable of dealing with challenging situations
Download Programme Outline
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